At Movement, our core values of partnership, inclusion, passion, innovation, and integrity are at the heart of everything we do.
We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can.
As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.
By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of.
We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!
JOB SUMMARY
The Retail Specialist at each gym location is responsible for the operations and oversight of the gym's Gear Shop.
General tasks include but are not limited to maintaining the look and feel of the shop, defining customer service expectations, ensuring accurate inventory, and adhering to all company-wide retail procedure and processes.
Each Retail Specialist is expected to be detail-oriented, a self-starter, and have strong communication skills.
JOB RESPONSIBILITIES
Inventory Management
Oversee in-gym receiving (Retail, Ops, Biz Supply)
Verify packaging contents and enter into RGP
Manage packing lists
Inventory spot counts to ensure inventory accuracy in RGP
Biannual full inventory
Negative inventory check
Warranty and RTV management
Investigating and reporting discrepancies
Back stock upkeep
Customer order fulfillment
Special order management
Process and merchandise used returns
Merchandising
Accountable for shop cleanliness and maintenance
Maintain a featured product display
Walk through checks to communicate needs to the Front Desk Team
Keep Shop stocked and organized
Food/Drink
Ordering food and drink
Communicate needs with distributors
Maintain inventory accuracy
Communicate with team about orders and challenges
Team member training
Maintain retail expectations to Front Desk Team
Re-train and provide feedback for Front Desk Team
Ad-hoc training for retail updates
Instruct and support the Movement retail customer service practices
JOB REQUIREMENTS
Be passionate about climbing gear and self-motivated to acquire an in-depth knowledge of gear currently available
Maintain positive and empathetic customer service in a fast-paced environment
Ability to develop and lead towards a vision
Attention to detail and excellent organizational skills
Maintain a strong record of follow-through and effective communication
Passionate about climbing, yoga, and fitness within the Movement community
Basic familiarity with Microsoft programs such as Excel and Word, and comfortable with data analysis
Experience with Rock Gym Pro or equivalent POS system preferred
3+ months of Front Desk experience with Movement or in the climbing industry preferred
ADDITIONAL INFORMATION
This is a part-time position with 8-10 hours/week unless combined with a full-time position.
Starting pay at $20.
00-$21.
00/hour, flexibility available based on experience
Benefits include free membership, in-gym discounts, guest visits, and retail discounts.
New hires will complete a screening process.
Movement is an Equal Opportunity Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
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