POSITION SUMMARY:
The Welcome Center Associate is responsible for providing prompt, courteous and accurate service to the public, members and YMCA employees over the phone and in person.
This includes providing information and enrolling individuals in youth development programs as well as fee-based facility programs.
SALARY RANGE: $18.
75 - $20.
00/Hour
ESSENTIAL FUNCTIONS:
Answer Phone calls and direct to appropriate department
Register members and participants for programs and services ensuring all forms and procedures are completed accurately
Be available to work a variety of hours and willing to sub shifts for co-workers
Attend and actively participate in monthly in-service staff meetings
Be available to answer membership sales questions and give member tours when Member Sales staff are not present
Performs other duties as assigned
PHYSICAL DEMANDS:
Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation; Ability to lead and interact in group activities and perform related physical skills; Ability to stand, walk, sit, stoop, kneel, or crouch.
Ability to climb, push, and pull; Ability to lift and carry objects up to 20 pounds.
Requirements:
QUALIFICATIONS:
Minimum of 1 year of customer service based work experience
Excellent customer service skills
Entrepreneurial spirit with the ability to work a variety of hours, including evenings and weekends.
Ability to work in a fast-paced work environment while ensuring accuracy and timeliness of work
Possess basic computer data entry skills
CPR/PR, First Aid, AED, and Oxygen certifications (within 30 days of hire).
YMCA COMPETENCIES (Leader):
Mission Advancement: Accepts and demonstrates the Ys values.
Demonstrates a desire to serve others and fulfill community needs.
Recruits volunteers and builds effective, supportive working relationships with them.
Supports fund-raising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions.
Builds rapport and relates well to others.
Seeks first to understand the other person's point of view, and remains calm in challenging situations.
Listens for understanding and meaning; speaks and writes effectively.
Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another.
Embraces new approaches and discovers ideas to create a better member experience.
Establishes goals, clarifies tasks, plans work and actively participates in meetings.
Follows budgeting policies and procedures, and reports all financial irregularities immediately.
Strives to meet or exceed goals and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance.
Demonstrates an openness to change, and seeks opportunities in the change process.
Accurately assesses personal feelings, strengths and limitations and how they impact relationships.
Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
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