General Summary:
KEEN Garage Retail Sales Associates are the front face of our brand.
These individuals provide brand and product knowledge, along with service and selling excellence in our store, with a creative, unique approach, and bring what we call the "KEEN Factor.
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Key Responsibilities:
Be an ambassador of the KEEN brand and bring your unique style and passions to the KEEN customer
Listen to understand the needs of the consumer
Demonstrate product expertise and sales confidence
Provide exceptional customer service with a fan first approach ensuring no fan is left out of the fun KEEN Garage experience
Facilitate any post-purchase product resolution, and accommodate all customers' needs
Facilitate consumer warranties on a case-by-case basis
Ability to maintain the merchandise to KEEN's high standards
Help facilitate and encourage customers to engage in store events
May be accountable for store opening and closing duties including cash management and banking deposits
Utilize the point of sale system
Help in inventory movement and organization
Leadership/Cultural Responsibilities:
Contribute to an environment of trust and mutual respect
Maintain a strong commitment to teamwork and concern for others
Seek growth and learning opportunities
Use effective communication and listening skills
Exhibit a high level of personal responsibility and ownership
Self-motivated to drive a problem through to resolution
Continued commitment to the success of projects and day-to-day operations
Qualifications:
Previous retail or customer service experience preferred
Demonstrated ability to be a strong team player
Availability and flexibility to work weekends, evenings, and holiday shifts
Ability to learn, retain, and communicate product knowledge
Strong interpersonal and verbal communication skills
Sound judgment and problem solving skills
Understands the importance of and embraces diversity in the workplace
Ability to lift up to 30 pounds
Must be able to frequently use a ladder and/or stairs, bend and stoop to retrieve stock
Must be able to stand and move about the store for full shifts (shifts are typically 4-8 hours)
Must have visual acuity and be able to operate a point of sale system
Base Pay: $22 hourly
Our base salary is just one component of our competitive total rewards strategy which includes numerous benefits and perks as well as specific health and welfare benefits.
Why Work at KEEN: Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that's on a mission to create original and versatile products, improve lives, and inspire outside adventure.
Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal, and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces.
KEEN strives to show the world through its products and its actions that a business for good can actually be good for business.
By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place.
At KEEN, we believe in a more just and equitable future for all people.
As a global brand, we acknowledge that our business, buildings, and daily lives exist within the traditional territories of indigenous peoples.
We strive for a future that recognizes the knowledge, rights, and resilience of these peoples.
KEEN Footwear is an equal opportunity employer.
We value an inclusive and diverse community.
Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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