Fitness Coordinator

ABOUT STANFORD RECREATION AND WELLNESS Stanford’s Department of Athletics, Physical Education and Recreation (“DAPER”) is the premier intercollegiate athletics and recreation program in the country.
We are the proud Home of Champions and support the university’s physical education, recreation and wellness initiatives.
Aligned with the pioneering spirit of Stanford University, Stanford Recreation and Wellness is committed to bold and purposeful engagement.
We ignite a culture of belonging and wellbeing through movement, adventure, play, and learning.
Our fifty full-time staff and over 400 part-time staff manage eight recreation facilities at one of the world’s most beautiful universities.
Hosting over a million visits annually, we work cohesively, lead with courage, and pursue and revere excellence.
We are building a community that is inclusive and a diverse team that is committed to excellence.
We take risks.
We are willing to lead.
We do the right thing.
We create innovative solutions.
We develop our employees.
We promote a culture of gratitude and recognition.
We have fun.
If that sounds like you, join us.
JOB PURPOSE Under the general direction of the Director of Fitness, Wellness, and Inclusion, the Fitness Coordinator manages the daily operations of the faculty-staff wellness incentive-eligible personal training and fitness assessment program to ensure best in class service to clients.
Responsibilities include customer service responses; recruiting, hiring, training, scheduling, evaluating and leading part-time staff; registration software management; evaluation and assessment of programs to ensure they meet and exceed industry trends; and tracking various program goals and usage.
CORE DUTIES Program Management (40%) Manage and troubleshoot program operations as it pertains to the associated fitness assessment equipment or registration software system; serve as the point of contact for general maintenance related to program equipment.
Share program information with marketing staff for communication to Stanford community.
Ensure policies and procedures are followed in accordance with established service and safety standards.
Assist with the implementation of standard operating procedures.
Oversee the coordination of fitness program offering including planning and scheduling sessions, coordinating staff schedules, purchasing and maintaining program equipment, and quality assurance.
Develop and maintain positive working relationships with University and/ or community representatives, vendors, and other regular contacts to meet the objectives of the fitness program.
Staff Management (20%) Responsible for the daily management of staff, including the recruitment, hiring, scheduling, motivation, and retention.
Plan, organize and facilitate training, work assignments, evaluations, and if needed, disciplinary action for personnel.
Contribute to the employee procedure handbook.
Administrative Responsibilities (40%) Administrate program online registration system in accordance with requirements from campus partners and Recreation and Wellness.
Respond to routine inquiries via in-person, telephone, and electronic communication modes.
Ensure prompt and effective verbal and written communication with staff, clients, and supervisor.
Implement, administer, and evaluate day-to-day operations of programs; contribute to problem-solving and decisions that impact the direction of the program.
Collect satisfaction surveys and customer response forms; create reports and recommend solutions.
Collect and analyze monthly, quarterly, and annual data, create reports, review to explain and determine and improve methods and procedures to better serve the program and Stanford.
Track the program’s progress against goals and schedule.
Process timecard approval after verifying client/trainer records.
MINIMUM REQUIREMENTS Education and Experience Bachelor’s degree and three years of related experience or a combination of relevant education and relevant experience Knowledge, Skills, and Abilities Independently execute registration software programming for associated program with minimal support.
Demonstrated ability to provide a high standard of customer service.
Strong written and verbal communication skills.
Highly organized and superb attention to detail.
Analytical and problem-solving skills.
Ability to routinely and independently exercise sound judgment in making decisions.
Ability to coordinate daily activities including work scheduling, quality assurance, monitoring of activities, and supervision of personnel.
Basic computer skills, including experience with Microsoft Office Suite and Google Workspace.
In-depth knowledge of current and emerging trends in fitness programming.
Ability to learn compliance with legal, financial, and university policies and external regulations.
Certifications and Licenses: Nationally recognized personal training certification and/or group fitness certification preferred.
Current CPR, AED and First Aid certification preferred.
PHYSICAL REQUIREMENTS Rarely lift/carry/push/pull objects up to 20 lbs.
Frequently perform desk-based computer tasks.
Frequently stand/walk, sitting, grasp lightly/fine manipulation.
Occasionally use a telephone.
WORKING CONDITIONS May travel on campus to schools/units.
WORK STANDARDS Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, https://adminguide.
stanford.
edu/.
This is a one-year fixed term position.
The expected pay for this position is $65,000-$75,000 per annum.
The actual pay will be pro-rated based on the 50% FTE.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.
The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package.
The Cardinal at Work website (https://cardinalatwork.
stanford.
edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees.
Specifics about the rewards package for this position may be discussed during the hiring process.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.
Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.
Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.