* *Must submit one-way interview video to be considered!*
*About PLM (Private Label MFG)*
*Mission*
Our mission is to provide car enthusiasts the best value performance parts.
Founded in 2005, Private Label MFG is a leading automotive parts design, engineering, manufacturing, e-commerce company.
*Vision*
To reach ten million car owners maximize their cars performance.
*Core Values*
* We are commited
* We are results driven
* We are transparent
* We are humble
* We embrace change
PLM is looking for an E-Commerce Customer Service Representative to be responsible for order review, order processing, order confirmation, generate returns, answer questions, customer service related responsibillites.
Qualifications:
* Current/Preivous Expereince with e-commerece platform (Shopify, BigCommerce, Magento.
)
* Previous Expereince with customer service related fields.
* Comfortable with making 100+ voice calls, emails, text daily to customers.
About PLM (Private Label MFG)
Our mission is to provide car enthusiasts the best value performance parts.
Founded in 2005, Private Label MFG is a leading automotive parts design, engineering, manufacturing, e-commerce company.
Responsibilites:
* Have a strong desire to excel in a sales driven environment.
Be 100% commited.
* Provide exceptional customer service by responding to inquiries, resolving issues, and addressing customer concerns.
* Assist customers with product selection, order placement, and tracking.
* Maintain accurate customer records and update information as necessary
* Collaborate with internal teams to ensure timely and accurate resolution of customer inquiries
* Comfortable with making 100+ voice calls, emails, text daily to customers to confirm orders.
* Process returns, exchanges according to company policies
* Stay up-to-date on product knowledge and industry trends to effectively assist customers
* Identify opportunities for up-selling and cross-selling.
Additional Qualifications:
* High school diploma or equivalent required; associate's degree+ preferred
* Previous experience in a customer service role
* Excellent verbal and written communication skills
* Strong problem-solving and decision-making abilities
* Ability to multitask and prioritize tasks in a fast-paced environment
* Proficient in using computer systems and software applications
* Proficient in using e-commerece platform (Shopify, BigCommerce, etc.
)
* Detail-oriented with a high level of accuracy in data entry
* Ability to work independently as well as part of a team
* Be a contributing member of the Sales Team in revenue, culture, and brand image.
We offer competitive compensation, comprehensive benefits package, and opportunities for career growth.
Join our team of dedicated professionals who are committed to providing exceptional customer service.
To apply for this position, please submit your resume here on Indeed.
Job Type: Full-time
Pay: $25.
00 - $35.
00 per hour
Expected hours: 35 per week
Benefits:
* 401(k)
* 401(k) matching
* Health insurance
* Paid time off
* Parental leave
Compensation package:
* Bonus opportunities
Schedule:
* Day shift
* Monday to Friday
* Weekends as needed
Work Location: In person
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