Whatsapp
Posted : Sunday, August 11, 2024 09:09 PM
*Event and Client Relationship Manager*
Reports To: Vice President of Operations
Department: Operations
This company is one of America's premiere high luxury jewelry and timepiece houses focused on bringing the most extraordinary gems, jewelry, and timepieces to our customers.
You will join a visionary team of talent builders and one of the world’s premier jewelry and watch houses.
We believe our role is to serve and guide our customers through their journey of discovering the hidden treasures of the world.
We strive to create the pinnacle of a high-touch and personal customer experience.
*About the position:* As our Event and Client Relationship Manager, you will be responsible for the organization, communication, and execution of various events, as well as building relationships, managing brand alignment.
You will .
acting as a liaison between our partners and members of our organization.
Your efforts in monitoring, tracking and reporting of key metrics and event budgets with the marketing team will be very important.
In this role, you will have a close partnership with our Marketing team in NY, Sales team and leadership team.
If you love being organized while working in a fast paced dynamic environment with super creative people, consider this role! We organize exclusive private events ranging from private dinners, golf tournaments, partnerships with luxury brands, philanthropic, invite only socials, and large scale galas.
Your ability to propose and support events that focus on building and retaining relationships will be a key component of your contributions.
*KEY RESPONSIBILITIES:* *Event planning and Partner Relations* ● Identify aligned partnerships with the luxury market, lifestyle, and clients to create an exceptional experience for our VIPs ● Maintain a mutually beneficial relationship with our strategic partners to find innovative ways to partner and enhance the event experience.
● Define requirements and expectations in collaboration with the marketing team for each event by maintaining open communication and coordination throughout the event planning process with key stakeholders *Internal coordination of events* ● Develop and implement luxury events, specifically in logistics and technical plans, venue arrangements site applications, and operational duties required for staging events ● Maintain the events calendar in collaboration with marketing department and align with ongoing activities with the company ● Create and maintain the run of show, guest list for each event ● Host internal meetings to coordinate cross functional tasks and responsibilities ● Research, and order event and promotional materials as needed ● Collaborate with the Marketing team on design layouts of invites, promotional materials ● Manage all quotations, hiring and purchasing of resources, and event venue layout.
*Events execution, onsite support and brand representation* ● Organize and attend venue walk-throughs with all necessary, finalize notes and details ● Act as the “ coordinator on duty” for the staff at the event along with being open and available to assist our partners to ensure the event runs smoothly ● Act as the brand representative during the events to represent the Stephen Silver Fine Jewelry brand with sophistication ● Attend all events including evenings, weekends and overnight domestic travels ● Manage and set up event booth and/or area including tear down activities with staff members ● Event ROI analysis and CRM coordination of leads ● Identify and problem solve unforeseen predicaments or situations and address those timely ● Follow-up with staff after the event for feedback and continuous improvements ● Coordinate with marketing team on CRM with new leads from the events ● Follow up with the retail team for any potential sales inquiries/leads ● Coordinate with Accounting and Marketing team to manage vendor invoices, event expenses, and co-op budgets ● Update monthly event reports completed on ROI, budget vs spend, and other insights to share with Marketing team *QUALIFICATIONS:* ● Minimum 3-5 years of event management experience; in luxury market preferred ● Solid analytical experience; technical understanding of CRM platforms, G-suite, excel, and understanding of marketing “ROI”.
Analytical and problem solver with a balance of logical and creative mind ● Detail oriented and ability to complete tasks on time and within budget ● Ability to manage multiple projects simultaneously under ambiguity, pressure in a collaborative and professional manner ● Ability to work a flexible schedule including advance notice for weekends, holidays and overnight travel per the event schedule ● Ability to lift, carry, push and pull a moderate amount of weight - 25lbs ● Bachelor’s degree is preferred ● Strong motivation and ability to work in a fast paced environment, grasp concepts and new procedures quickly ● Clean driving record and reliable transportation ● Excellent verbal and written communication skills ● Strong time management and organizational skills *WHY JOIN THIS COMPANY:* ● Fast Paced, High performing, caring, fun and dynamic team ● Culture focused on wellbeing, innovation and growth ● Generous salary & bonus; Base Pay salary range $100,000 to $120,000 with high bonus potential ● Incredible benefits: Medical, Dental, Vision, Life Insurance, Flexible Time Off, Holiday pay, winter break closure, 401K and pension after 1 year vesting, and other various company related perks like daily lunches.
*LOCATION:* The position is located in Redwood City M-F.
Based on the event, location of work can range from Napa, Monterey, SF, Palo Alto and other Bay Area locations.
Attending trade shows in Las Vegas (1-2 times a year might be expected).
Travel within the Bay Area depends on the event planning schedule each year.
Overnight accommodations specific to assigned events are paid for along with other business related expenses.
It is expected that this role supports events that are planned including set up and tear down with the assistance of other staff members.
Working in the office is typically the location with an estimate of 20% travel (local and non-local combined).
There are months where we could have 3 events and others where we could have 10 events.
This is an equal opportunity employer that prohibits discrimination and harassment of any kind.
We are committed to providing a diverse and inclusive work environment and welcome candidates from all backgrounds to apply for this position.
Job Type: Full-time Pay: $100,000.
00 - $120,000.
00 per year Schedule: * 8 hour shift Experience: * Event Management: 3 years (Required) * Customer relationship management: 3 years (Required) Ability to Commute: * Redwood, CA (Required) Work Location: In person
You will join a visionary team of talent builders and one of the world’s premier jewelry and watch houses.
We believe our role is to serve and guide our customers through their journey of discovering the hidden treasures of the world.
We strive to create the pinnacle of a high-touch and personal customer experience.
*About the position:* As our Event and Client Relationship Manager, you will be responsible for the organization, communication, and execution of various events, as well as building relationships, managing brand alignment.
You will .
acting as a liaison between our partners and members of our organization.
Your efforts in monitoring, tracking and reporting of key metrics and event budgets with the marketing team will be very important.
In this role, you will have a close partnership with our Marketing team in NY, Sales team and leadership team.
If you love being organized while working in a fast paced dynamic environment with super creative people, consider this role! We organize exclusive private events ranging from private dinners, golf tournaments, partnerships with luxury brands, philanthropic, invite only socials, and large scale galas.
Your ability to propose and support events that focus on building and retaining relationships will be a key component of your contributions.
*KEY RESPONSIBILITIES:* *Event planning and Partner Relations* ● Identify aligned partnerships with the luxury market, lifestyle, and clients to create an exceptional experience for our VIPs ● Maintain a mutually beneficial relationship with our strategic partners to find innovative ways to partner and enhance the event experience.
● Define requirements and expectations in collaboration with the marketing team for each event by maintaining open communication and coordination throughout the event planning process with key stakeholders *Internal coordination of events* ● Develop and implement luxury events, specifically in logistics and technical plans, venue arrangements site applications, and operational duties required for staging events ● Maintain the events calendar in collaboration with marketing department and align with ongoing activities with the company ● Create and maintain the run of show, guest list for each event ● Host internal meetings to coordinate cross functional tasks and responsibilities ● Research, and order event and promotional materials as needed ● Collaborate with the Marketing team on design layouts of invites, promotional materials ● Manage all quotations, hiring and purchasing of resources, and event venue layout.
*Events execution, onsite support and brand representation* ● Organize and attend venue walk-throughs with all necessary, finalize notes and details ● Act as the “ coordinator on duty” for the staff at the event along with being open and available to assist our partners to ensure the event runs smoothly ● Act as the brand representative during the events to represent the Stephen Silver Fine Jewelry brand with sophistication ● Attend all events including evenings, weekends and overnight domestic travels ● Manage and set up event booth and/or area including tear down activities with staff members ● Event ROI analysis and CRM coordination of leads ● Identify and problem solve unforeseen predicaments or situations and address those timely ● Follow-up with staff after the event for feedback and continuous improvements ● Coordinate with marketing team on CRM with new leads from the events ● Follow up with the retail team for any potential sales inquiries/leads ● Coordinate with Accounting and Marketing team to manage vendor invoices, event expenses, and co-op budgets ● Update monthly event reports completed on ROI, budget vs spend, and other insights to share with Marketing team *QUALIFICATIONS:* ● Minimum 3-5 years of event management experience; in luxury market preferred ● Solid analytical experience; technical understanding of CRM platforms, G-suite, excel, and understanding of marketing “ROI”.
Analytical and problem solver with a balance of logical and creative mind ● Detail oriented and ability to complete tasks on time and within budget ● Ability to manage multiple projects simultaneously under ambiguity, pressure in a collaborative and professional manner ● Ability to work a flexible schedule including advance notice for weekends, holidays and overnight travel per the event schedule ● Ability to lift, carry, push and pull a moderate amount of weight - 25lbs ● Bachelor’s degree is preferred ● Strong motivation and ability to work in a fast paced environment, grasp concepts and new procedures quickly ● Clean driving record and reliable transportation ● Excellent verbal and written communication skills ● Strong time management and organizational skills *WHY JOIN THIS COMPANY:* ● Fast Paced, High performing, caring, fun and dynamic team ● Culture focused on wellbeing, innovation and growth ● Generous salary & bonus; Base Pay salary range $100,000 to $120,000 with high bonus potential ● Incredible benefits: Medical, Dental, Vision, Life Insurance, Flexible Time Off, Holiday pay, winter break closure, 401K and pension after 1 year vesting, and other various company related perks like daily lunches.
*LOCATION:* The position is located in Redwood City M-F.
Based on the event, location of work can range from Napa, Monterey, SF, Palo Alto and other Bay Area locations.
Attending trade shows in Las Vegas (1-2 times a year might be expected).
Travel within the Bay Area depends on the event planning schedule each year.
Overnight accommodations specific to assigned events are paid for along with other business related expenses.
It is expected that this role supports events that are planned including set up and tear down with the assistance of other staff members.
Working in the office is typically the location with an estimate of 20% travel (local and non-local combined).
There are months where we could have 3 events and others where we could have 10 events.
This is an equal opportunity employer that prohibits discrimination and harassment of any kind.
We are committed to providing a diverse and inclusive work environment and welcome candidates from all backgrounds to apply for this position.
Job Type: Full-time Pay: $100,000.
00 - $120,000.
00 per year Schedule: * 8 hour shift Experience: * Event Management: 3 years (Required) * Customer relationship management: 3 years (Required) Ability to Commute: * Redwood, CA (Required) Work Location: In person
• Phone : NA
• Location : Alden Street, Redwood, CA
• Post ID: 9054588818
