*L2 Service Technician*
*Summary:*
The Technician would respond to scheduled assignments involving supporting and cross training with various teams, including customer interaction and service, hardware deployment, hardware repair, inbound and outbound logistics, iPhone and iOS support, and others.
This self-motivated candidate will follow defined account and departmental policies and procedures as described above.
*Essential Duties and Responsibilities:*
* In person customer support regarding Windows, OSX, and iOS software and configuration.
* Respond to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s office or desk location
* Imaging, pre-configuration, data migrations and application installation for Windows and OSX systems.
* Logistics of receiving, handling and sorting of computer and related peripherals products received from customers and hardware vendors.
* Logistics of shipping out prepared systems.
* Support of deployment, troubleshooting, and receipt of mobility devices including iPhone, iPad, and Mifi equipment.
* Confers with management to assist development of service quality assurance processes and procedures
* Manage assets and take detailed notes utilizing Customer Relationship Management tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for CRM and tracking purposes.
* Work independently and report progress to your supervising manager
* Other duties and responsibilities may be assigned
*Education/Experience:*
* Technical authorization with Apple/HP Certification is a plus
* Requires a technical background with at least 2 years of professional experience
* Must have at least 2 years of Customer-facing support
* Able to multitask and prioritize multiple projects
* Good interpersonal and organizational skills are essential
* Must be dependable and able to meet deadlines consistently
* Should have the ability to work under pressure and be flexible to adapt to a changing environment
* Troubleshooting and problem solving experience is preferred
* Must possess excellent communication skills
* General knowledge of Microsoft Office and Google Apps is a plus
* Must be experienced with a service ticketing database, IE: Remedy, HPSM, Service Now
* Knowledge in one or more operating systems such as Mac OSX, Windows 10, or iOS is mandatory
*Physical Requirements:*
* While performing the duties of this job, the employee is required to stand, walk, sit, and reach with hands and arms.
The noise level in the work environment is usually moderate.
The employee must be able to lift up to 50lbs to occasionally move heavy boxes and/or computer hardware.
*Benefits:*
* After 30-day probation period, benefits are as follows:
* Health, Dental and Vision coverage
* Paid Sick, Vacation and Holidays
* 401k retirement participation
Job Type: Full-time
Pay: $25.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 3 years
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* IT Customer Facing: 2 years (Required)
License/Certification:
* Driver's License (Preferred)
Work Location: In person
Whatsapp
