LOUNGE MANAGER – SFO
Global Lounge CI SFO
Manage the lounge operations professionally and efficiently and optimize and maximize staff productivity and efficiency.
Represent Global Lounge with airport authorities and China Airlines.
*Responsibilities:*
· Oversee the daily operations of lounge
o Ensure strong communication and regular exchange of information occurs between all operational departments.
o Assign duty roster for FOH and BOH teams.
o Responsible for cleanliness and maintenance of lounge
o Handle client feedback and staff grievances.
o Oversee improvements and / or implementation of new services and operational policies.
o Responsible for distribution and accuracy of Daily Billing Reports.
· Maintain lounge budget.
o Allocate proper resources and assign appropriate personnel.
o Prepare forecast of budget needed for the lounge.
o Oversee inventory, and ordering of food and supplies, equipment repair and maintenance
· Responsible for the recruitment, selection, training and development of staff.
o Train, guide and motivate staff competency and staff performance
o Maximize staff efficiency and ensure quality of work
o Improve the competency of personnel by providing relevant training program.
· Oversee staff performance in operations and customer service.
o Monitor staff appearance, attire, conduct and work attitude and emphasize the important of team spirit.
o Discipline and resolve conflicts or related issues between junior colleagues as required.
· Ensure compliance with local licensing regulations, including but not limited to liquor license, health & hygiene, Food Handling/Serve Safe, etc.
· Ensure compliance with Company policies and procedures and service standards
· Implement SOP’s for all operational areas as directed by HQ, and ensure that once developed are implemented and maintained.
o Ensure that SOP improvements are documented and referred to HQ for updating.
· Establish improvements and implementation of operational strategies.
· Responsible for administrative matters, including new hire documentation and airport badging and proper reporting of accounting
· Ensure compliance with local (and airport specific) labor laws
· Ensure performance of regular inspections to guarantee the installations and equipment are well maintained and in working order.
o Ensure appropriate action is taken to repair / replace malfunctioned equipment.
· Achieve company’s quality objectives and targets.
· Work towards development, implementation, maintenance and improvement of the quality management system.
· Take initiative to identify areas for improvement and participate in continual improvement activities.
· Business development projects assigned by the Management from time to time.
· Undertake other jobs assigned by HQ from time to time.
Qualifications:
* Candidate must possess education qualification in Hospitality Management or related discipline OR minimum 5 years’ relevant experience
* Knowledgeable in all aspects of managing and leading staff and hospitality nature of business
* Excellent time management skills and able to work under pressure
* Detail-oriented, efficient, organized, well-planned with good business sense
* Strong communication and interpersonal skills with analytical mind
* Excellent command of both spoken/ written English and Mandarin, other languages are a plus
* Must be able to work night shift
* Able to work weekends, if required
Work location: SFO Airport International terminal
Job Types: Full-time, Part-time
Expected hours: 40 per week
Benefits:
* Health insurance
Experience level:
* 5 years
Shift:
* Night shift
Weekly day range:
* Monday to Friday
* Rotating weekends
* Weekends as needed
Ability to Relocate:
* South San Francisco, CA 94080: Relocate before starting work (Required)
Work Location: In person
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