Job Overview:
We are seeking a Support Specialist to join our team in .
As a Support Specialist, you will play a crucial role in providing technical support and assistance to our clients.
You will be responsible for troubleshooting and resolving technical issues, as well as providing guidance and training to end-users.
If you have a strong background in IT infrastructure and possess excellent problem-solving skills, we encourage you to apply.
Responsibilities:
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Assist with the installation, configuration, and maintenance of IT systems
- Collaborate with cross-functional teams to ensure timely resolution of technical problems
- Conduct training sessions for end-users on software applications and IT best practices
- Document support activities, including issue resolution and escalation procedures
- Stay up-to-date with the latest industry trends and technologies
Requirements:
- Bachelor's degree in IT or related field
- Proven experience in providing technical support in an IT environment
- Strong knowledge of IT infrastructure, including networks, servers, and operating systems (Windows)
- Proficiency in programming languages such as Python, Java, or SQL
- Familiarity with Agile methodologies and project management tools
- Experience with cloud platforms such as Azure is a plus
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
Join our team as a Support Specialist and take your career to the next level.
We offer competitive compensation packages, professional development opportunities, and a supportive work environment.
Apply now to be part of our dynamic team!
Job Type: Full-time
Pay: $100,000.
00 - $125,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Tuition reimbursement
* Vision insurance
Schedule:
* Day shift
* Monday to Friday
* Weekends as needed
Ability to Relocate:
* San Carlos, CA 94070: Relocate before starting work (Required)
Work Location: In person
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