Overview:
This position contributes to the success of the Company by providing an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.
Job Requirements:
Manage and Direct the Goals and Vision of the Service Department
Forecasts goals and objectives for the department and strives to meet them; directs and schedules the activities of all department employees; prepares and administers an annual operating budget for the service department.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Maintains reporting systems required by general management and the factory; monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
Attends managers meetings; holds weekly department meetings; Strives for harmony and teamwork within the department and with all other departments.
Develops and implements a marketing plan which promotes new and repeat business; monitors social media websites.
Keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
; ensures compliance with manufacturer warranty and policy procedures.
Accounts for all department documents; ensures that none are missing and all are processed correctly.
Monitors technicians' daily productivity reports and corresponding payroll records; initials all repair orders before submitting them to
the warranty department, monitoring for sales and hours relative to expectations; informs repair technicians of time allowances on each repair order.
Monitors and follows up on parts orders with the parts manager to ensure availability.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Maintains high-quality service repairs and minimizes comebacks.
Conducts periodic spot checks of completed jobs for thoroughness and quality.
Keeps abreast of new equipment and tools available and recommends purchases.
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Maintain a productive workforce that efficiently meets the needs of the company.
Manage, model, set tone, and guide employees in the company’s culture and service expectations; develop a workforce that is highly engaged and committed to the franchise.
Plan, direct, coordinate and supervise work activities of subordinates ensuring all services are consistently performed on a timely manner per franchise and company policy and guidelines.
Evaluate and hold employees accountable for results and quality of service; provide clear performance expectations, training, coaching, and discipline in a timely manner and in accordance with company policy.
Qualifications:
Education (required): H.
S.
Diploma/GED.
License (required): Current California Driver License with satisfactory Department of Motor Vehicle driving record.
Experience (desired): A minimum of 5+ years in position of Service Manager or similar positions in Automotive, Retail, Sales, Hospitality, industry/ies.
Strong verbal and written communication skills.
Excellent interpersonal and customer service skills; at least 5+ retail related experience.
Job Type: Full-time
Benefits:
401(k)
Employee assistance program
Employee discount
Health insurance
COVID-19 considerations:
To ensure the safety of our employees and clients, we require all to follow social distancing guidelines and provide face masks and hand sanitizers.
We use hospital grade cleaning products and increased cleaning frequency.
Experience:
Automotive: 5 years (Preferred)
Service Manager: 5 years (Preferred)
Retail Sales: 5 years (Preferred)
Keywords: Service writer, service manager, service manager assistant, Subaru, VW, Nissan, Mazda, Honda, Toyota, Kia
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