JOB DESCRIPTION
*Project Manager - Issue Resolution*
*6 month temp to hire contract*
*Foster City, CA*
*Pays up to $58.
28 an hour*
_Contractor_
The Issue Management Tools team is a part of the Vehicle Program Management organization.
This team member will work directly with issue reporters, systems integration teams, and solution owners to coordinate and drive issue resolution processes.
This role will work cross-functionally with program management and stakeholder organizations to provide support in identifying and grouping related issues, maintain a high touchpoint to ensure effective and structured root cause investigations, schedule sync points and keep Jira tickets up-to-date with latest resolution and containment status.
A successful applicant will help support and guide teams to an expedited and methodical resolution of issues with adequate documentation in a fast growing, future oriented product development and production environment.
*Responsibilities*
* Drive issue resolution processes to resolve issues following our best practices
* Host daily triage meeting to identify owners of new issues, coordinate preliminary investigations and drive teams to develop containment plans
* Identify and form working groups for high impact or frequent issues
* Maintain a high touchpoint on issues by attending engineering meetings, scheduling sync points and keeping Jira tickets up-to-date with resolution and containment status, actions taken, results, next steps, and estimated time to resolve
*Qualifications*
* Experience in Engineering/Production environments working in Automotive/Aerospace/Robotics industries is preferred
* Experience with structured problem solving and follow standardized issue resolution best practices
* Understanding of enterprise scale of Engineering Development and Change Management processes
* Experience with large, complex, systems based products with hardware and software integration
* Ability and desire to work cross-functionally with hardware and software engineering, manufacturing, and quality teams to resolve issues
* Experience with Jira, Google Suite and common workplace software applications
* Detail oriented with strong record-keeping and organizational skills
* Past experience in structured problem solving and issue resolution is preferred
Job Type: Contract
Pay: $40.
00 - $58.
28 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* Monday to Friday
Ability to Relocate:
* Foster City, CA: Relocate before starting work (Required)
Work Location: In person
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