Job Summary:
We are seeking a skilled IT Technician to join our team.
As an IT Technician, you will be responsible for providing technical support and troubleshooting assistance to our staff.
This is a great opportunity for someone with strong technical skills and a passion for customer service.
Responsibilities:
- Provide technical support to end-users, including troubleshooting hardware and software issues
- Install, configure, and maintain computer systems and peripherals
- Set up and manage user accounts and permissions
- Assist with network administration tasks, such as configuring routers and switches
- Perform routine maintenance tasks, such as system updates and backups
- Collaborate with other IT team members to resolve complex technical issues
- Document all support activities and solutions in the ticketing system
- Provide excellent customer service to ensure user satisfaction
Job Responsibilities:
• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Work with Network, IS, Endpoint team to keep machines updated on policies and on network
• Report all workload through tickets in
• Troubleshoot complex connectivity issues with other IT teams
• Support printer connectivity
Qualifications:
•HS Diploma
• 5-7 years experience required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Job Type: Full-time
Pay: $25.
00 - $38.
00 per hour
Expected hours: 20 per week
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 4 years
* 5 years
* 6 years
* 7 years
Schedule:
* 8 hour shift
Work Location: In person
Whatsapp
