Job Description
Location: CA-Remote
What will you do?
As a Field Service Engineer, you are responsible for handling all aspects of field service support and customer relationship management including but not limited to installation, repair, preventative maintenance and providing details reports to the customer.
You will also coordinate supplies and work with the Service Team to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction.
Unity Lab Services, a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers.
Field Service Engineers are customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth.
The candidate should have knowledge and understanding of the principles and applications of High Resolution ICP Mass Spectrometry (HR-ICPMS).
High Resolution ICPMS products include Thermo Fisher instruments Neptune, Element, Triton & 253/271 Ultra.
How will you get here?
Perform on-site installation, repair, and preventative maintenance services.
Ensure customer happiness through excellence in repair and support of customers’ products.
Maintain communication with customer to ensure understanding of status, cost, and scheduling of all aspects of the service event.
Provide rapid, courteous, and knowledgeable response to all customers’ inquiries.
Must be proficient with the use of customer management software to supervise service calls, handle parts inventories, and complete job tasks.
Schedule and deliver detailed preventative maintenance service to ensure maximum uptime of customer equipment.
Reviews reports and documentation from customers and inspects malfunctioning product to resolve nature and scope of problem.
Regularly attend factory provided technical and service training on newest and latest chromatography and mass spectrometry products developed by Thermo Fisher Scientific.
Provide accurate and timely completion of quality training, service reports, expense reports, company provided car maintenance and mileage reporting, as well as other various administrative tasks.
Travel up to 75% in the territory
Other duties may be assigned
Requirements
High school diploma required
BS degree in Physical Sciences, Engineering, Electronics or equivalent experience preferred
Drivers license required
May require Covid19 vaccine
Compensation and Benefits
The hourly pay range estimated for this position based in California is $40.
04–$60.
10.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
We offer a comprehensive Total Rewards package that our U.
S.
colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.
S.
retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.
thermofisher.
com/global/en/total-rewards
Whatsapp
